TS&CS

INTRODUCTION
A more detailed explanation of our products
Rova Rossa is a limited liability company registered with the Paris Trade and Companies Register under number XXXX, with its registered office at XXXX.
ROVA ROSSA offers limited edition products, released in the form of drops several times a month through our website.

GENERAL INFORMATION
Welcome to the ROVA ROSSA website. Throughout the site, the terms “we”, “our”, and “us” refer to ROVA ROSSA. By visiting our site and/or purchasing something from us, you confirm that you have read, understood, and agreed to these terms and conditions. If you do not agree to these terms in their entirety, please leave our website immediately. These terms apply to all users who have created an account and/or visited our website. These terms, along with any policies or documents referenced herein (including those accessible via hyperlinks), govern your access to and use of our site.

ROVA ROSSA reserves the right to update or modify these terms and conditions at any time. Changes will take effect as soon as they are published on our site. Therefore, we recommend that you regularly consult this page to stay informed of the latest updates. We reserve the right to amend these terms, but the version in force at the time of your order will apply to that specific transaction.

Access to our site may be temporarily suspended for maintenance operations, whether planned or unexpected. You agree that such access may be interrupted for these reasons, and ROVA ROSSA cannot be held responsible for any resulting disruptions.

Our site may include links to external websites or resources, such as social media platforms, over which ROVA ROSSA has no control. If you access a linked site via a hyperlink from our site, we disclaim any responsibility for its content, including the products or services it offers, any advertisements displayed, or how it uses your personal data. Furthermore, we are not responsible for any violations, damages, or losses related to the use of or reliance on these websites. Their presence on our site does not constitute any endorsement or approval on our part.

PRODUCTS
The products and services displayed on our website are presented with the utmost care. However, images, texts, and product descriptions are provided for informational purposes only and do not contractually bind ROVA ROSSA. We reserve the right to modify or remove any product or service from our site without notice.

PRICES AND SHIPPING FEES
Prices shown on our website include legal value-added tax (VAT). They do not include shipping and handling fees, which will be charged to you at the final stage of your purchase. The total amount of your order, including products, shipping, and handling fees, will be indicated before you confirm your order. Shipping fees are calculated based on your address and chosen delivery method and are displayed at checkout.

By placing an order, you confirm that all payment information provided is accurate and that you are authorized to use the selected payment method.
We may occasionally offer promotions, discount codes, gifts, and other special offers. These are valid only during the period specified and under the conditions directly associated with each offer. Offers may not be combined with other discounts. You must enter the discount code before completing your purchase to apply it.

Our product/service prices may change at any time, but these changes will not affect confirmed orders for which we have already sent a shipping confirmation.

We accept payments in the following currencies:
$ for USD (United States Dollar)
€ for EUR (Euro)
£ for GBP (British Pound Sterling)
¥ for JPY (Japanese Yen)
₩ for KRW (South Korean Won)

Prices may vary depending on the selected currency due to exchange rate fluctuations. Price differences may occur between currencies based on monetary variations. Product prices are displayed inclusive of tax. However, additional taxes may apply based on the chosen currency and shipping destination, such as local sales taxes, customs duties, or other government-imposed fees. These taxes are the customer's responsibility and may vary by local regulations. We recommend checking any applicable fees before finalizing your order.

ORDERING
To place an order, simply add the desired items to your cart and follow the instructions. You may review and edit your cart before proceeding to checkout. By clicking on “Complete Purchase”, you make a firm offer to buy the selected items.

Order confirmation does not constitute a binding contract until we validate your order. If we are unable to approve your order for any reason (e.g., out of stock, suspected commercial resale, etc.), we will notify you as soon as possible. If an item becomes unavailable after your order is placed, we will inform you of the restock date and offer you a choice between a refund or exchange.

Your order will be considered validated once we have approved and dispatched it, at which point you will receive a shipping confirmation email.
Orders placed after the cutoff time or on non-business days will be processed the next business day. Estimated delivery times begin from the date the order is processed.

Orders cannot be placed for business, commercial, or freelance activities. We do not issue commercial invoices for professional use.
To place an order, you must be at least 18 years old, legally capable of entering into contracts, and provide a valid email address and shipping address in one of the countries we deliver to.
ROVA ROSSA reserves the right to restrict deliveries to certain areas during specific times of the year. This may be due to adverse weather conditions or high volume affecting those regions.

PAYMENT METHODS
Payments on the site are made via secure platforms.
We are not responsible for any fees or charges that may be applied by your card issuer, bank, or payment provider during the payment process.
If your payment method is not denominated in the currency indicated on our website, the final charged amount may be calculated and charged by your payment provider. We are not responsible for any fees, charges, or costs incurred as a result.

You may enter your payment details during checkout using one of the following methods:
Credit or Debit Card (Visa, MasterCard, etc.)
The amount will be immediately reserved on your card but will only be debited once the goods have been shipped. ROVA ROSSA reserves the right to verify the validity of your card and, based on the results, may reject certain orders.

Digital Wallet (PayPal, Apple Pay, Google Pay)
We reserve the right to verify the validity of your account, including ensuring sufficient balance to cover the full purchase amount. The amount will be immediately reserved on your account but debited only once the goods are shipped.

ROVA ROSSA Gift Card
ROVA ROSSA reserves the right to verify the validity of your payment method and may reject certain orders based on the outcome of these checks.

DELIVERY
Before finalizing your order, you’ll be able to choose from the delivery options available for your destination.
Once your order is confirmed, you will receive a confirmation email with full shipment details and an order summary. Typical delivery times are XX business days, though this may vary based on destination or unforeseen circumstances. An express delivery option is also available, with a lead time of XX days, only in XXXX.

We take all necessary measures to secure your order. Once a parcel is marked as delivered by the carrier, the risk of loss or damage transfers to the customer. If you believe your package has been lost or stolen after delivery, please contact the carrier first.

Delivery delays may occur due to circumstances beyond our control (weather conditions, strikes, logistical issues, customs delays, supply chain disruptions, transportation issues). Delivery timelines are indicative and are not contractual. ROVA ROSSA is not responsible for delays. Should your order take longer than expected, feel free to contact our customer support team — we’ll do our best to assist.

If your package doesn't arrive or tracking remains stuck at “Label Created,” please reach out to our customer service team for assistance.

ACCOUNT
Guest checkout is available.
When registering on ROVA ROSSA's website, which is necessary to complete your order, you will need to choose a password and use your email address as your identifier. You may also need to provide personal details such as your name and address.

We may require you to create a customer account to access specific areas such as your “Account” or “Wishlist”.
You are responsible for the accuracy and truthfulness of the information provided. It will be used solely to process your orders and better serve your needs. Do not share your login details or password with third parties. If your account is compromised, you agree to notify ROVA ROSSA’s customer service immediately.

Providing false or inaccurate information, or using the site for fraudulent or illegal purposes, will result in immediate termination of your account and agreement with ROVA ROSSA.