I’ve just placed an order; is it still possible to modify or cancel it? To process all orders quickly, we immediately send them to our warehouse to be picked, packaged, and shipped. Once your order has been paid for and processed, it is no longer possible to change it.

Everybody makes mistakes! If you accidentally entered the wrong address, please contact us as soon as possible. We will do our best to resolve the issue for you. Please note that the delivery of your package may be delayed. To ensure fast processing, orders are immediately sent to our warehouse to be packed and shipped. Once your order is processed, unfortunately, it is no longer possible to make adjustments.

We apologize for this oversight! If an item is missing from your order, please contact us as soon as possible via email at XXXX@XXX. Be sure to include your order number and a description of the missing item. Our team will work quickly to resolve the issue!

We’re sorry to hear that your parcel hasn’t arrived yet, but don’t worry! First, check the tracking link you received via email. It’s possible the estimated delivery time has changed or the shipping address is incorrect. If the address is correct and the delivery time hasn’t changed, check your email to see if the carrier has left a message. The package may have been delivered to a neighbor, or the delivery window may have been rescheduled. If you still can’t find your parcel, please contact our customer service via email at XXX@XX. We will take the necessary steps to resolve the situation quickly.

The delivery timeframe is shown at checkout when you place your order and on your order confirmation. Once the order has shipped, you will receive an email with a link to track your order with the carrier! Did you know? You can track your order under “Account” when you sign in, and on the “Track Order” page on our site!

The drops at Rova Rossa are exclusive launches of limited-edition products. Each drop is announced with a countdown that tells you when the launch will happen. Once the drop is live, the products are available until stocks run out, and there are no restocks. Each drop is unique.